Help & Support
Last updated: April 21, 2026
Fastest
Open Morel, then tap Account → Send Feedback. You can attach a screenshot. It lands in our support queue with your account details attached, so we can reproduce the issue without a back-and-forth.
Available in the app and on the web.
By email
Not signed in, or prefer email? Write to us directly. Replies usually within 24 hours on weekdays, a bit longer on weekends.
support@eatmorels.comOn mobile, download Morel from the App Store or Google Play, then tap Sign in with Apple or Continue with Google. On the web, visit eatmorels.com and use the same sign-in options or create an account with email and a password.
Morel is invite only while we're small. Browsing is open to anyone with no account at all. Making an account puts you on the list, unless a friend has sent you an invite code.
The first time you sign in, we'll walk you through a short welcome and ask for location and notification permissions. Both are optional — you can change them anytime in your device's Settings or your browser's site settings.
Nothing you have to do. We let people in gradually, and your place is held from the day you signed up.
If you know someone already on Morel, ask them for an invite code. Entering it on the waiting screen takes you straight in, and it costs them one tap.
When you tap Check In, the app confirms you're at the restaurant, then lets you rate individual dishes, optionally add a photo and a short note, and post. That's what we mean by a verified check-in — it's how we keep ratings honest.
Photos go through a moderation pass before they appear publicly, so there can be a short delay (usually under a minute). If a photo is still missing after that:
In the app: Account → Settings → Delete account. Deletion drains your data end-to-end — check-ins, ratings, photos, follows, saved collections, and the account itself. This is irreversible.
If you can't reach the in-app flow (forgotten password, account lockout), write to support@eatmorels.com from the email on the account and we'll handle it for you.
We do not sell your personal information, and we do not share it with advertisers or data brokers. Morel is a free product with no ads.
Full details are in our Privacy Policy. The short version: we store what the product needs to work (your check-ins, your photos, your profile), we use PostHog and Sentry for first-party analytics and error tracking (no cross-site ad networks), and deletion means deletion.
Amazing! Please let us know via Account → Send Feedback in the app — you can attach a screenshot, and your account details come along automatically. It's the fastest way for us to adopt your feedback and suggestions. We appreciate you making Morel better!
Prefer email? Write to support@eatmorels.com.
